AWeber Review
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Sunday, October 26, 2008




AWeber Review

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AWeber Review UPDATE! (good news - problem solved!!) I don't want to completely trash AWeber, but the program definitely has some issues it needs to work out. Actually, it has one main issue which customer support actually blames on the user, but I beg to differ.

What is AWeber?

AWeber is a popular program used by many web bloggers and larger companies around the world. The program was created to increase the popularity of a website via,
  • Email Newsletters
  • Website Sign Up forms
When you're interacting with your readers through different sources you're that much more likely to keep them coming back for more. It makes sense to me and it obviously makes sense to AWeber. However, the problem isn't the idea of the program, but it's the way it actually works.

AWeber Lightbox and Youtube Issue

AWeber ReviewAWeber has this huge issue. For some reason, any media such as Youtube or anything else of that sort will actually display above the AWeber Lightbox sign up form rendering this part of the program completely pointless. It just so happens that the AWeber Lightbox sign up form is the most professional looking sign up form available. The other sign up forms are in form of a pop-up, pop-under, or are simply in form of an inline placement on the page itself. Too bad people have pop-up and pop-under blockers. I contacted AWeber support on the lightbox issue and they told me that it was my problem. I told them that John Chow was having the same issue and they still said that it was my problem. Man, this support is about as good as Comcast's customer support was back no less than 3 weeks ago.

Is AWeber worth it?

Spending $20.00 a month on a program that isn't fully working is like spending money to use a half broken bathroom with no toilet paper.

3 comments:

Codrut Turcanu I Amazon Associate Program said...

it's still the best service and support... nothing compared with feedburner!

Taylor said...

Some people have negative experiences with a program and others have positive ones. I just happened to have a negative one this time. No hard feelings.

Tom Kulzer (AWeber CEO) said...

Taylor,

I'm sorry you're experiencing problems and received an unsatisfactory response from our support team. That's definitely not the type of support we look to provide customers.

The problem you describe with Adobe Flash elements showing on top of your HTML layers (popovers) is one many folks have struggled since this is a default behavior in flash. While I wish there was a way for us to fix it on AWeber's side, it's impossible due to the way Adobe Flash is handled in web browsers by default.

The solution, however, is a simple one and has been detailed in our knowledge base.

http://www.aweber.com/faq/questions/531/How+Do+I+Fix+My+Form+To+Appear+Above+Flash+Content%3F

Adding a <param name="wmode" value="opaque" /> tag to the object and embed code for your flash videos should correct the problem.

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