Comments on Celeb News: Comcast Customer Service Sucks

I only wish there were another service available i...

2009-11-26T08:52:45.188-08:00

I only wish there were another service available in my area (And I TRIED, BELIEVE me; I cancelled all my Comcast services to go with AT&T\DirecTV, but had to cancel the setup when I found out I would be lcoked into an expensive 2-year DirecTV contract. I would tell you my story, but it would take far too long, but believe me, it's mind-boggling just how incompetent and dishonest these Comcast fraud\scam artists are.

I will only tell you, for your OWN protection, DO NOT GIVE ANY INFORMATION TO A COMCAST REPRESENTATIVE!!! I CAN'T stress this ENOUGH. I was called by a Comcast representative (a Mr. Richard Spence), who, after feigning 'sympathy' with my issues (while at the same time repeating the usual, "I'm sorry you were misinformed but those are our prices"), he left me with a promise that he'd 'call back early next week & try to work out something to my satisfaction'. What he in fact DID do, was to use the info. I provided & lie & misinform the Department of Commerce and get my case with them against Comcast dropped (I have since requested the case be reopened). Of course, once the case was dropped, he had no interest in 'working out something to my satisfaction'. All further calls to him went unanswered. I mention all this to stress what I say. They will NOT help you, they will look to use anything you tell them & twist it to their advantage, Don't provide them any information, unless it's through your attorney.

Yes, Comcast customer service is the worst! That i...

2009-06-03T11:37:35.000-07:00

Yes, Comcast customer service is the worst! That includes phone in and home visit service. I had a mind numbingly frustrating experience with Comcast installation service: It took two weeks and four service visits to get the simple task of hooking up phone and internet service. On one of the visits the tech (out-sourced tech) informed me that he didn't bring his tools! Now, trying to call in to call to a customer service rep is an aggravating and time wasting nightmare. Seventeen attempts and an hour it took to get a live person. Most of my attempts resulted in being cut off after going through the automated menu tree, then waiting on hold. Comcast is a let down.

What happened to Channel 515, Movieplex? I had thi...

2009-05-31T22:27:54.775-07:00

What happened to Channel 515, Movieplex? I had this channel as part of an incentive and now it's gone. So, when I pullup 515 now, there are listings ,but no charges posted for viewing. What's going on? Breach of contract?

If you want to know why the tech support is so bad...

2009-05-28T19:10:54.267-07:00

If you want to know why the tech support is so bad its because the reps get in trouble if they go over the 11 min time limit. The more you help the customers the more trouble you get into. So if you are a person that thinks you should help customers you will be out of a job in no time so don’t expect to get a person again if they helped you.
The policy is if the power cycle doesn’t fix the issue its OEM and you’re on your own. If you get more help then that the next tie you call in that tech will be out of a job because his call time will be to high.

I will use dial up before I would ever support a company that treats its customers and employees in that manner.

Thank for your apology Mr. Eliason. The problem ha...

2008-10-15T02:10:00.000-07:00

Thank for your apology Mr. Eliason. The problem has since been fixed. It took the monkeys 2 weeks, but they finally got it right.

However, I thank you for your concerns.

I want to help get this right. Email me at the ad...

2008-10-14T17:15:00.000-07:00

I want to help get this right. Email me at the address below. Please include a link to this page, the phone number on the account and a contact number.

I apologize for the trouble!

Frank Eliason
Comcast
@ComcastCares on Twitter
We_Can_Help@cable.comcast.com